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Internal
Assignment Applicable for April 2018 Examination
Performance Management System
1. Define mentoring and
discuss the mentoring programmes of at least two companies with benefits
accrued. (10 Marks)
2. ‘24x7’is a hypermarket
chain introduced in the city. It has launched four stores and has been in
operation for almost a year now. The HR manager intends setting up a reward system
for the employees. Chalk out a detailed plan of action
for the same. (10 Marks)
3. DKMG is a CA firm having
15 branches in different parts of the country. In the home office there are
more than 45 employees. This company has a performance rating under which the
employees are rated quarterly by a committee of executives. Linear rating scales
are used for conducting the appraisal. The qualities considered are
responsibility, initiative, interest in work, leadership potential,
co-operative attitude and community service. After the performance is
evaluated, the ratings are discussed with the concerned employees by their
immediate boss who counsels them. The ratings are used to influence promotions
and salary adjustments of the employees. Recently few employees of the company
called on the firm’s owner to express their dissatisfaction with the ratings
they had received. Because their ratings were comparatively low, they had been
denied annual increments in salary. Approximately, two thirds of all the
employees received such increments. The aggrieved employees argued that their
ratings did not accurately represent their qualifications or performance. They
insisted that “community service” was not actually a part of their job and that
what they do off the job is none of the company’s business. The employees
threatened to stop work. The threat caused concern to the management. This
particular experience convinced the management that ratings may represent a
serious hazard to satisfactory relationship with employees. Even the owner
finds that performance appraisal is a dangerous source of friction and its
hazards outweigh its values; so it should be discontinued altogether.
Questions:
a. How far do you agree
with the management that performance appraisal should be discontinued? (5
Marks)
b. If you were the HR
manager, how would you tackle the situation?
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