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MS
- 612: Retail Management
1. (a) Trace the evolution of Retailing business from
various secondary sources in the Indian context. Compare the structure of
traditional retailing vis-a vis the contemporary retail business evolving in
India and discuss the driving factors for its growth as a key contributor to
the economy.
(b) Why it is essential to have a sound knowledge of the
retail customer in the current market environment? Elaborate.
2(a) What do you understand by the term Locational Decisions
in Retailing? If you were hired by an established multi brand men’s garment
retailer to identify suitable locations for their new outlets in tier II cities
across Pan India, how would you go about in choosing a store locator and the
criteria for evaluating the location aspects for the same. Illustrate.
(b) “Atmospherics” constitute one of the key components for
the success of a retail business. Discuss and explain with two leading retailer
of your choice in the Indian context that atmospherics had largely contributed
to their growth and sales.
3(a) Discuss the significance of sourcing as a crucial
function of retailing by explaining the steps in sourcing process with a
suitable example.
(b) Discuss and explain the concept of Customer Relationship
Management (CRM) in today’s retailing environment. What role and
responsibilities does employee have in building and maintaining customer
relationships? Illustrate suitably.
4(a) What is the role of Technology in retailing? Discuss
the application areas of technology adoption in retailing and its security
issues that ought to be taken care off.
(b) What are the various ethical dimensions of retailing?
Discuss the linkages between legal and ethical issues in retailing and the
precautions preventive measures to be considered.
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