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Internal
Assignment Applicable for April 2018 Examination
Introduction to Management
1. Nishan was
promoted as a manager in CANDi Enterprises. 12 Team leaders reported to him in
the new role. Since CANDi’s business was majorly attending to inbound calls for
a major online shopping website, there was a lot of customer interaction
involved at all levels. In weekly meetings, Nishan had to consider and take a
lot of decisions related to feedback and replies to customers.
Please discuss in detail various models of decision making. (10 Marks)
2. When Saurabh went
for his round of group discussions for his first job at a bank and the topic
for the same was ‘Whether is it better to be a manager or a leader for being
successful at your job’. In light of this case, please list out in detail some
skills that you will need to be a good leader and also discuss some pointers to
elucidate the difference between a manager and leader. (10 Marks)
3. Balwant and Sons,
is now completely taken over by two sons of Mr. Balwant. Dheeraj Balwant and
Sudheer Balwant are Management graduates from MIT and are looking forward to
implement some changes in the organization. Dheeraj Balwant is responsible for
People Management in the organization and wants to implement a new process for
continuous assessment towards providing better skill development programs and
better performance evaluation process. He is thinking of implementing MBO.
Please answer the questions below.
a. Discuss in detail
the process of MBO towards implementing it in Balwant and Sons. (5 Marks)
b. What benefits
would Dheeraj get upon implementing MBO and what limitations must he keep in
mind.
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