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Internal
Assignment Applicable for April 2018 Examination
World Class Operations
1. List the various
Techniques and Tools adopted by companies to achieve World Class Operations.
Discuss in brief any 3 Tools applicable with reference to a Restaurant. How successful
are these Tools for the company in achieving World Class Operations
2. Define the concept
of ‘Total Quality Management’. What are the fundamental factors (7Ms) affecting
Quality. Discuss how these factors are adopted to achieve Total Quality with a
reference to an Educational Institute (10 Marks)
3. 'SITI Bank', a
leading private sector bank in the banking industry, has seen an ever growing
demand from its customers for the best service. This has become more challenging
for the bank on account of the competition; especially since newer MNC banks in
the private sector have been added in the past few years and they are well equipped
with all the latest techniques in their domains. The Bank's management on analysing
the decreasing net profits came up with 2 major reasons for the same: the first
being the dwindling number of customers satisfied with the bank processes and secondly
the higher input costs of operations(infrastructure, power consumption, etc) Discuss
the following aspects which the Bank's management might be considering in providing
Quality service to its customers
a. The Bank's service
processes have a lot of issues, their operations are disturbed and consequently
the output levels are not satisfactory.. Discuss in brief how the Bank can
adopt the concept of FMEAC to analyse and correct/eliminate these issues. (5
Marks)
b. Discuss how the
Bank can adopt the concept of ‘Green Production’ in its working environment to possibly decrease operational cost.
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