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Sunday, 20 March 2022

NMIMS SEM 3 ITSM JUNE ASSIGNMENTS 9967480770

 

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INTERNAL ASSIGNMENT APPLICABLE FOR JUNE 2022 EXAMINATION

 

Cloud Computing

1. A university wants some advice about deployment of cloud for their online learning platform as they are not able to maintain their own data center. The university is evaluating the right choice of the cloud deployment model. Provide a report explaining pros and cons of each cloud deployment model for the universities online learning platform. (10 Marks)

2. A software development company based in Goa has decided to implement cloud for its customer support department. As the company is working on insurance related product development, they process personal and sensitive data. So, the company is concerned about the security of the data over the cloud. Provide a report to this company about security and other technical challenges of using the cloud. (10 Marks)

3. A KPO company is planning a new solution for their sales and BDM department. The company has two options for implementing this solution. On-premises solution developed by regular IT team and adopting a cloud-based solution.

a. What are the benefits of both the options, On-premises and Cloud-based? (5 Marks)

b. Suggest best option for this company considering that the company don’t have a strong technical team and expertise to handle new solution. (5 Marks)

 

E-Business

1. Considering that cyberspace security is becoming a growing concern for any e-business, enlist some of the major security threats (at least 5) faced by e-businesses across India and give examples of few of the software (at least 5) that could be used to secure its environment. (10 Marks)

2. With the rapid evolution of technology and penetration of the technology enabled devices, e-businesses are gaining more and more prominence thereby generating sustainable revenue. Discuss the various revenue models and the associated issues for an e-business. (10 Marks)

3. Let us suppose you have been hired by a promising startup (choose any 1 industry/sector) in the e-commerce space as a marketing consultant to enhance their business productivity. Post the initial survey you discovered that the company is still replying on traditional tools and methods for their business operations. To enhance the effectiveness of their operations, you decided to meet and explain to the management about the various online marketing strategies and tools that are typically useful for e-businesses like theirs.

a. What would you tell them about the available online marketing strategies for their e-business? (5 Marks)

b. What are the various kinds of online marketing tools for their e-business that you are aware of? (5 Marks)

 

Emerging Technologies: IoT, Augmented Reality, Virtual Reality

1. Introduce the IoT as a boon or bane for the businesses and describe the impact of IoT on any three business processes? Conclude how IoT has been helpful during the COVID pandemic? (10 Marks)

2. Explain how virtual reality is achieved and what are the challenges faced with virtual reality? (10 Marks)

3. Caselet: While designing an IoT based platform for an organization ABC Inc. which is monitoring a remote facility of theirs for various environment parameters of things in remote facility. The end user of the data is interested to get an insight of the situation after getting processed data. A high level diagram depicting the network of sensors include CCTV cameras, temperature sensors, and pressure sensors make a local network of sensors. There are solenoid valve actuators to open and close the water flow and maintain the low or high pressure for fluid. A system consultant has suggested certain infrastructural requirements. According to him these sensors can communicate among themselves using Z-Wave protocol. However, the communication between the router and cloud server is based on Ethernet and cellular technology. And the end users can be connected to cloud server via Ethernet and Wi-Fi protocols. Design has been proposed for various approvals is likely to be implemented with minimum changes.

Questions:

a. Based on above situation draw a high level diagram for the IoT platform meant for ABC Inc.? (5 Marks)

b. Suggest reasoning for the different protocols suggested for the IoT platform? (5 Marks)

 

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Fundamentals of Big Data & Business Analytics

1. The emerging technological development of big data is recognized as one of the most important areas of future information technology and is evolving at a rapid speed, driven in part by social media and the Internet of Things (IoT) phenomenon. The technological developments in big data infrastructure, analytics, and services allow firms to transform themselves into data-driven organizations. IDC (2015) forecasted that the big data technology and services market will grow at a compound annual growth rate of 23.1% over the 2014—2019 period, with annual spending reaching $48.6 billion in 2019. While structured data is an essential part of big data, more and more data are created in unstructured video and image forms, which traditional data management technologies are inadequate to process. A large portion of data worldwide have been generated by billions of IoT devices such as smart home appliances, wearable devices, and environmental sensors. To meet the ever-increasing storage and processing needs of big data, several new big data platforms are emerging, including NoSQL databases as an alternative to traditional relational databases and Hadoop as an open-source framework for inexpensive distributed clusters of commodity hardware. *

Source: *https://e-tarjome.com/storage/panel/fileuploads/2019-02-27/1551256718_E10700- e-tarjome.pdf

a) Mention 2 examples where business uses big data from the sources mentioned above and what kind of infrastructure is needed in the organization to store and maintain big data?

b) How are cloud platforms responsible for growth of big data and how do companies leverage cloud technologies to build analytics solutions? (10 Marks)

2. There are plenty of cashless payment options that have grown in last 3 years — like UPI, NetBanking, Open banking apps, USSD, AEPS etc. The driving force in the evolution of the payment system has been the need to give users the ease of doing it as it directly affects the purchase pattern of a customer. It is because of this reason that Mobile wallets like MobiKwik, PayTM, Oxigen, Amazon Pay, Google Pay have become the forerunners of the digital payment industry. While these wallets are penetrating into very small businesses and non-tier-1 cities initially with their cash-backs, they have innovated and provided easy user experience that needs minimum learning by a user. For example, payment via scanning a QR Code or simply entering merchant’s mobile number is easy. Sending money to a friend to clear debts is just a click-or- two away. To add on to this, apart from simplifying payments, the value-added services like bill payments, ticket booking provided by these wallets have made them the preferred payment option of the savvy Indian consumer. The future of digital payments lies in providing further simplified and secure user experience, while increasing its adoption by leading socio-economic changes at the grass root level. Mobile wallets are good, but still need taking out the smartphone followed by some action by the user, which is no better than taking out the credit card for payment. Next simplification lies in secure identification and payments (by face detection, voice, sound) which can further disrupt and exponentially grow the digital payments wave.

a) How does the mobile analytics play a role in the growth of digital payments? Mention 2 key business metrics which can be tracked to check the status of digital payment evolution. b) State and explain the possible (descriptive/predictive/prescriptive) analytics solutions which can be used to enhance the reach of digital payments within 2 and 3-tier cities. (10 Marks)

3.a. Explain the difference between BI and BA as to how can they help optimize supply chain of an e-commerce business venture? Illustrate the possible outcome achieved in each case (BI vs. BA) and how they enable business objectives. You can make certain assumptions but highlight them clearly. (5 Marks)

3.b. In the logistics and transportation business, how do you use analytics to maintain demand supply balance ongoing? Explain the analytics methodologies used to optimize the supply chain. (5 Marks)

 

IT Infrastructure Management

1. In current scenario, organizations are migrating from unconnected IT infrastructure to integrated IT infrastructure. What kind of challenges organization may face while migrating from independent to integrated IT infrastructure? Explain with the help of business story (Real or Hypothetical). (10 Marks)

2. Select any three companies in different industries such as banking, retail store, airlines or package delivery that you do business with? How optimal IT Infrastructure in each company use to engage you, keep you informed or create a unique customer experience? How effective is use of digital technology in keeping you a loyal customer? (10 Marks)

3.a. Critically evaluate:

“The Cloud is being presented as the Next Big Thing in aligning IT with business, achieving rapid return on investment and moving capital expenditure to operating expenditure. It may appear to be merely the new outsourcing but it avoids the inflexibly of long contracts and is driving new types of behaviour on behalf of service providers and opportunities for businesses. Businesses are being driven toward the Cloud because they are at an inflection point where a new approach to IT is being mandated, one that cleaves to business requirements, is highly flexible, very cost effective and supports rather than blocks tactical and strategic changes to business. Cloud is also being held up as the answer to many traditional IT woes: slow and unresponsive systems; technology as an impediment to mergers and acquisitions (or demergers and spin-out plans); and IT as an expensive and variable source of costs.” (5 Marks)

3.b. Green computing is a practice of using computing devices so that they can be used efficiently and without causing harm to human beings and environment. The purpose of promoting green computing is to reduce the consumption of energy and to reduce carbon emission (CO2 emission). How green computing can be achieved in any three selected organizations, suggest few actionable points? (5 Marks)

 

IT Project Management

1. A consultancy organization is planning to implement Project Tracking applications for their key projects. The senior manager wants to check the applicability and possibility of implementing such an application inside the organization. They decided to conduct the feasibility study for this application. Provide a report to the management about how to conduct the feasibility study. (10 Marks)

2. In a software development company, development team keeps getting change requests from the client and other stakeholders. Company is planning to establish a change management process. Describe the change management process. (10 Marks)

3. Describe following IT project risks.

a. Schedule and Budget risk (5 Marks)

b. Technical risk (5 Marks)

 

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