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International HR
Practices
1. Automobile spare parts Ltd,
an Indian company is planning an international expansion. The company has
decided to start its manufacturing plant and office in Kenya. You have been appointed
as a consultant to advise the HR Head of the company on undertaking
International Human Resource Planning.
Explain 5 important points,
which you advise to the HR Head to undertake International Human Resource
Planning
What issues and challenges
are organizations to be prepared for while operating in the International
scenario? (10 Marks)
2. SSI limited an Indian-based
IT company opens a subsidiary in London. Many internal IT consultants applied
for Internal Job postings and out of 20 applicants, 3 got the opportunity to
work in a London subsidiary. After 4 months, one of the employees wishes to
come back to their home country and he reaches out to you (the HR team). He
says it’s difficult for him to sustain in London with the current compensation
as the cost of living is too high.
You did a deep dive and
reviewed the situation. What are the causes you could identify and how will you
address this?
Which approach or structure
of International compensation, does the company could have been offered to the
ex-pat? What factors could have been considered before moving employees to a
foreign country? (10 Marks)
3. Ace Engineering is Mumbai,
India-based heavy engineering company specializing in transformer manufacturing
and setup projects. It’s now planning to set up a project management office in
Warsaw, Poland. For this, there will be a team of 15 project experts moving
from India and 2 from France to Poland for 6 months and will return to their
home countries after 6 months, including a senior manager coming from France.
a. How will you (in the Global
HR role) plan and prepare for the repatriation process for these returnees? (5
Marks)
b. What could be the
challenges faced by repatriates while returning to their homeland? (5 Marks)
Employee
Development & Talent Management
1. In spite of the resistance
from top management, Mr. Ajay – HR Head at Magnum Ceramics
has been investing on
development of the employees. Lately he has been noticing that it is not
giving the desired results.
Comment on steps in employee development process that helps him
meet the objectives of the
program. (10 Marks)
2. Career planning has always
been a pretty low-priority item for Bombay Design Co., since "just getting
workers to come to work and then keeping them honest is enough of a
problem" as Varun likes to say. Yet Vrinda thought it might not be a bad
idea to give some thought to what a career planning program might involve for
the company. Many of their employees had been with them for years in dead-end
jobs, and she frankly felt a little bad for them: "Perhaps we could help
them gain a better perspective on what they want to do, " she thought. And
she definitely believed that career support would have an effect on improving
company’s employee retention. Outline and describe the career planning process
you would propose for the designers working with the company (10 Marks)
3. Zee Inc. has its plants in
different areas in the country. The company provided both in company and
out-companies executive development programs. In Company programs included
orientation programs for apprentice Assistant Executive Engineers. It had a
staff college at Pune. Programs were conducted at staff college for all types
of personnel. In company programs included quality management, participative
management, time management, etc. The best faculty was drawn from Indian
Institute of Management, Universities, and Professional Bodies etc. apart from
the four permanent and internal faculties. At present all the four permanent
faculty positions are vacant. Evaluation of management development programs is
done as a ritual rather than to make it a part of development process.
Evaluation of in-company program is done at Staff College with the objectives
of knowing the participants learning and to know how far the participants have found
the program useful. The staff college sends no formal feedback to the
functional heads of the departments and also to the corporate personnel and
administrative department. It appears to be no formal system that provides the feedback
from the participants and out company programs to their respective functional
heads. There exists no evaluation model with pre-training and post-training
evaluation and no efforts are made to develop evaluation techniques.
a. Find out the purpose of
evaluating the management development programs. (5 Marks)
b. Explain the Kirkpatrick’s
Model of Evaluation to overcome the problems in the case. (5 Marks)
Strategic
HRM
1. The paradigm shift of HR
has brought a huge change in how HR professionals are recruited. The skills
required to perform a HR Manager’s role has changed as What was applicable a
few years back it stands to be outmoded today and so it requires a great understanding
to formulate and implement HR strategy as the competencies aren’t easily available
and this condition poses a great challenge for the recruiters for seeking
quality HR talent. In this case state the role of HR in formulation and
implementation of HR Strategy. (10 Marks)
2. As the HR manager you have
noticed during an appraisal process in the marketing department, two employees
with the same job title and performing the same job are earning different
amounts of money. As you dig deeper, you noticed that the performance appraisal
for employee have some issues wherein certain factors while designing the appraisal
are important to consider. You have determined to list important strategic
issues to handle this situation. (10 Marks)
3. Mr. Michael is the HR
Manager at a Pet Supply wholesaler. Mr. James is a salesperson at the
organization and an invaluable member of the team due to him in last financial
year company saw about 20 percent hike in the sales resulting in company
revenue alone. Everybody likes Mr. James due to his friendly nature, competent
attitude, and professional behaviour. Training is an important part of the
company, and an e-mail was sent last month that said if employees do not
complete the required safety training by November 1, they would be let go. It
is November 15, and it has just come to Mr. Michael’s attention that Mr. James
has not completed the online safety training that is required for his job. When
he approaches him about it, he says, “I am the best salesperson here; I can’t
waste time doing training. I already know all the safety rules anyway.” Would
Mr. Michael let go Mr James, as stated in the e-mail? How would you as
Mr.Michael handle this?
a. Why is important to train
employees including an efficient employee like Mr. James? (5 Marks)
b. How beneficial will be
training session for Mr. James? (5 Marks)
Total
quality management
1. Poka-yoke, a Japanese term,
are mechanisms used to eliminate errors by effectively making it impossible to
make mistakes in a given process. And they can be used everywhere. Discuss the
objectives of Poka-yoke and its techniques that can be applied at various
levels of a process with examples.
2. A quality circle leader is
confused about the seven basic quality tools, and approaches you to help him in
using a tool for identifying the root cause of the problem. Discuss with
example what tool will you advise him to use and how it is used.
3. In a continuous, automatic
bottling of mineral water plant, the quality inspector wants to plot a x bar
chart to monitor the volume of water in the bottles being filled. She has taken
30 samples with 4 observations each. The process average is 250 ml and standard
deviation is 0.16 ml.
a. Calculate the upper and
lower control limits for the process.
b. What are the main
objectives of process capability?
Service
operations management
1. Define and briefly explain the term
‘Service Design’. What are the various approaches that organizations adopt to
implement ‘Service Design’? Explain with examples for the approaches for a
restaurant setup (choose any one reference setup of your own choice)
2. What are the factors/dimensions which
are considered important by an organisation while evaluating Quality in Service
Operations? Elaborate your answer with an example from the education Sector.
3. The Healthcare sector is one the most
prominent in the service sector. Many processes are involved in this sector by
various organisation. Hence it becomes critical for Healthcare Institutes to
plan their processes in different ways to provide the best possible services to
their customers. Highlight the attempts of these organisations from the
following aspects as given below.
a. Discuss the elements that need to be
planned in a service framework of a healthcare setup.
b. To ensure that all processes will run
effectively and error free, how can healthcare services adopt the concept of
Service Design (Blueprinting) for their service operations.
Procurement
management
1. Discuss the steps involved
in purchasing and supply procedures briefly. Imagine you are a procurement
manager for a leading mobile manufacturer. What parameters would you assign for
your supplier selection, for the procurement of mobile components? Also assign
weightage for the parameters and justify selection process.
2. As a procurement manager,
contract cancellations too are equally important decisions to be taken similar
to signing of contract. Bring out the type of contract cancellations. Cite
examples and highlight severity of cancellations and implications of the
cancellations of contracts.
3. a. ‘Bring out the
difference between procurement of capital equipment and a capital asset’. What
are the factors to be considered while purchasing them?
3. b. Milk basket (an
ecommerce grocery seller) appoints you as a purchasing manager for its
perishable product department. How can your contribution to the purchasing
department enhance overall organizational performance through following e
procurement strategies?
Operations
and supply chain strategies
1. There is XYZ Ltd Company
operating in retail business and having numerous products. Because of dynamic
market condition, company is facing lots of problems such as decrease revenue,
increase operations cost, competition etc. Suggest organization to implement
focused operations strategy that improve the efficiency of the firm.
2. You have been appointed as
supply chain consultant in E-commerce company. Company operates in various
products line such as books, mobile phones, laptops, apparels etc. To increase
customer base top management of the firm is thinking to acquire furniture
start-up. Simultaneously company also need to focus on existing business model.
Analyse and suggest a different level of strategies that you will implement in
the firm that can improve overall business profit.
3. A traditional pharmacy
company is planning to start online channel to reach better geographic
location. Company spends huge amount of money in technology to improve supply
chain. Company also took help from third party logistics to deliver the orders.
a. Explain existing situation
of company with respected to industry life cycle.
b. Explain different
competitive advantage that ultimately help company to get better position in
market.
Enterprise
resource planning
Read the case study- ‘Bharat
Petroleum Corporation Limited (BPCL)’ and answer the following questions.
1. Explain the key factors
that made BPCL consider implementing the ERP. Was this organisation adequately
prepared to take up such a large technology project? Justify your answer by
giving suitable illustrations.
2. Explain the business case
or cost-benefit analysis (CBA) the company expected to achieve through this ERP
implementation. Identify key areas of improvement expected through this ERP
implementation.
3. Explain the functionality
of the following two modules of SAP as mentioned in Annex 3.
a. Materials management (MM)
b. Sales and Distribution (SD)
International
Logistics & Supply Chain Management
1. Considering the various
supply chain planning factors, suggest an appropriate supply chain strategy for
a foreign manufacturer of branded luxury watches to enter the Indian market.
2. SML Enterprises, a contract
manufacturer of perfumes & deodorants for a large brand of perfumes &
deodorants, is planning to launch its own brand of perfumes & deodorants in
the market. What will be the logistical requirements for the company’s foray
into distribution of its branded products? Explain an appropriate choice of
logistics outsourcing strategy for the company.
3. A large chain of gift shops
has traditionally procured all its supplies of gift items & souvenirs from
domestic manufacturers. With increasing competition from e-commerce companies,
the chain is now looking to refresh its portfolio of products and wants to
provide its customers the best of the products from across the globe.
a. How can the company
facilitate procurement from different sources across the globe? Suggest
potential countries where the company can consider setting up some form of its
operations for the same, and explain the form of operations & its benefit
to the company.
b. What will be additional
burden on the company in terms of requirements & the procedures to be
followed for importing the products in India?
International
Finance
1. An Indian company is in the
process to acquire land overseas for setting a manufacturing plant in Europe.
This helps in the reduction of company’s production cost by 30%. For this,
company needs an investment of USD 5 million. Company has approached an ABV
Bank to suggest a plan for capital borrowing at least for the time frame for
five to six years. Assume yourself in a role of senior manager of ABV bank.
Suggest the mix of different international sources from where company can raise
the capital. Make the necessary assumptions, if required.
2. A forex trader from Mumbai
collects the below information regarding the exchange rate between INR and
EURO:
Bid Price: INR/EURO= 80.8300
Ask Price: INR/EURO= 80.8400
You are required to help him
with the below questions he has:
(a) What is the direct
exchange rate of INR- EURO for the trader?
(b) What is the indirect
exchange rate of INR-EURO for the trader?
(c) What is the cross rate? If
the bid and ask rate for EUR-USD are available as EUR 1.0200-1.0300/USD, what
would be the bid-ask rates for INR/USD, using the cross-rate method.
3. A US company has exported
goods worth 100 million, receivable after 3 months, to a Germany based company.
The forward rates are expressed as:
EUR-USD Spot 1.0973 – 1.0974
Three months Forward 75.5- 76.0
a. Is the EUR quoting at discount
or premium to the USD? What is the forward rate applicable at which the US
company will enter into a forward contract?
b. Suppose USD is
depreciating. Should the US exporter go for hedging the risk? If he hedges the
risk with a forward contract and the actual spot rate after 3 months turns out
to be the same as the currency spot rate, what is his notional profit/loss?
Advanced
Supply Chain Management
1. With the growth of global
competition, many organizations find handling several operations in its supply
chain not very productive and therefore consider to partner with a 3PL. Discuss
what is a 3PL company and why is it considered an important link in a supply
chain. Provide examples to support your stance. (10 Marks)
2. An organization should
develop and manage the supply chain drivers to emphasize the ideal balance
between responsiveness and efficiency, depending on the business and financial
requirements. Discuss the six main supply chain drivers the organization should
focus on to move products from supply center to demand centers. (10 Marks)
3. Maxx Private limited stocks
and distributes consumer items. It wants to maintain optimum inventory level of
a regular selling item, so as to reduce the inventory cost. This item has a
maximum daily demand of 15 units and a maximum lead time of 23 days. It also
has an average daily demand of 7 units. Suggest the following:
a. How Maxx can calculate the
optimal level of inventory for this item. (5 Marks)
b. The steps that Maxx needs
to take to manage its inventory for multiple-items in multiple locations. (5
Marks)
International
Banking & Foreign Exchange Management
1. Your company is planning to
expand its operations to other countries. Imagine yourself in the role of
company’s financial manager. Management has asked you to explain them about the
forex market and its functioning and how their company business would get affected
by it? (10 Marks)
2. An Indian import export
house has a currency exposure to 10 million Japanese Yen. Assume that Yen is
not directly quoted against INR. The current spot rates are USD/INR = 79.97 and
USD/JPY =137.56. It is estimated that Yen will depreciate to 164 level and Rupee
to depreciate against Dollar to 83. The Forward rate for December 2022 USD/YEN
= 147.56 and USD/INR 82.52. Given that the actual spot rate on 30 December 2022
was USD/YEN = 137.85 and USD/INR = 79.99, what hedging decisions an Indian company
should take? (10 Marks)
3. Open currency position is
subjected to exchange rate risk. Suppose you are doing training in the treasury
department of bank. The manager has asked you to prepare report on the following:
a. Position limits on a
currency that a dealer can carry during regular trading hours. (5 Marks)
b. Position limits on a
currency that a dealer can carry over to the next day up to this limit. (5
Marks)
Insurance
& Risk Management
1. A Businessman running a
Fabrication Factory want to avail a Life Insurance for his Family and also he
want to take General Insurance for his Factory Machines, Furniture & other
assets. For this Businessman pt. of view What Grounds General Insurance can be treated
different paradigm than Life Insurance? (10 Marks)
2. If an Insurance & Risk
Advisor need to advice upon various Loss Exposures to a Business House What
factors would be envisaged for the same? (10 Marks)
3. a. What are Common
Characteristics of Risk Management observed Insurance Context? (5 Marks)
3. b If a Health Insurance
Policy agreement for Cover of Rs 7 Lakhs is about to expire on 31st of
December, on 28th Dec person gets Heart Attack & gets admitted in Hospital.
Even though person gets a reminder letter on 15th Dec, still Heath Insurance
policy is Not renewed. By Pass Surgery is advised with Cost of Rs. 10 Lakhs
Person also want to change Health Insurance Company (Contract) from coming
Financial Year. Kindly advise RIGHT course of Action as per Health Insurance
guidelines parameters. (5 Marks)
Treasury
Management in Banking
1. The Clearing Corporation of
India (CCIL) plays an important role in trading and settlement of Forex and
Money Market Products in India. Discuss the role played by CCIL in Trading and
settlement of Forex – Spot and Forwards (Forex Derivatives) for Bankers and FX-Retail
for the Corporates. (10 Marks)
2. Discuss the various Money
Market Products traded & settled through Clearing Corporation of India Ltd
(CCIL) amongst the various Market participants. (10 Marks)
3. “A prudent Interest Rate
management ensures bank’s profitability and overall inflation stability in an
economy”
a. Discuss the impact on
Bank’s profitability and inflation when Repo increases and reduces respectively.
(5 Marks)
b. Highlight the differences
between Repo Rate and Reverse Repo Rate. (5 Marks)
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