GET BEST QUALITY SOLVED ASSIGNMENTS
VISIT WWW.SMUSOLVEDASSIGNMENTS.COM
Or Mail us at solvemyassignments@gmail.com
YOU MAY CALL US ON - 7506193173
WHATSAPP NUMBER- 9967480770
INTERNAL ASSIGNMENT APPLICABLE FOR APRIL 2023
EXAMINATION
Brand Management
1. Mr.
Raj plans to start his own fintech start-up for buying and selling mutual
funds, Gold, Stocks, Bonds etc. It will be an in-one app that will help you
with all your investment needs. It is built with total safety features so that
you can invest like a pro. The best thing is it will have free services like
tax planning consultant so that you don’t make wrong decisions. You have been
selected as a brand in charge of the app and you have been given a task to work
on brand elements including brand name. Explain and elaborate on various types
of brand elements that you will suggest for the app. Also, explain the criteria
for choosing brand elements.
2.
Explain the product, pricing, and channel strategy that you will adopt for the
fintech app.
3. As
a brand in charge of the app, explain to your team the given points:
a.
Difference between the product and the brand
b.
Types of risks associated with reference to the app.
Marketing research
1.
Develop a market research plan to identify the challenges related to online
marketing. Identify the online customer journey using the survey method and
develop the questionnaire for the same.
2.
Conduct a primary data survey on consumers to understand their behavior and
expectations from buying groceries online. Report the results using data
analysis using charts, pivot tables, and cross-tabulations.
3.
Amul plans to launch a new range of healthy juice drinks for children. The
objective is to create a nutritious drink that can be given to children as a
breakfast supplement. The challenge with such a drink is to maintain
nutritional value along with a taste that would be liked by children.
a.
Explain the process in detail to arrive at the creating of your new products.
Explain the test marketing process along with justification.
b.
Draft a questionnaire containing approximately 15 questions that would help
Amul market to the children. Who would be the appropriate respondent and what
technique would be used?
Services marketing
1. You
stay in a semi-urban setup and near your house, services for senior citizens
are extremely unreliable. How will you plan your service offering? What are the
challenges you will face while creating your service offering?
2. If
you are entrepreneur wishes to open a nail paint shop, how will you
differentiate your offerings vis a vis your competitors? You are also clear
that you want to offer your services at a higher price point, where you intend
to service fewer client base. How would you plan your service offering?
3. Sundar wants to start a ‘C2C’ (customer to customer)
model of food service. He has just passed out of his B School and the canteen
food in his college was pathetic. Most days, he relied on Swiggy and Zomato for
his meals. He realized that probably there is a need to have an option for
customers to order it from home makers or families who would be interested in
selling their cooked food to others. They are facing two challenges. First,
registering new service providers and second, building a loyal customer base.
a. How
will you build a service brand for your offering?
b. How
will you build a loyal customer base?
Sales management
1. Is
selling a science with easily taught concepts or an art learned through
experience? Please illustrate your response with examples.
2. As
the vice president- Sales of Hindustan Lever you have to work closely with your
colleague in marketing in areas like product policies, distribution policies,
and pricing policies.
3.
Wipro is an Indian multinational with its headquarters based in Bangalore. It
has total revenue of $9 Billion with a net income of $1.4 Billion across all
its business units, which has both information technology and FMCG (Fast Moving
consumer goods) products. Based on the success of local laptop brands in the
Indian marketplace like HCL, Wipro would like to re-enter the laptop segment in
India. Laptop as a product category fall in both the B2B (Business to Business)
as well as B2C (Business to consumer) segments. As the Vice President of Sales
for Wipro Laptops, you are required to come out with a sales management strategy
covering sales structure as well as compensation and benefits for the sales
force selling laptops.
a.
There are three types of sales organization structure namely line sales
organization, line and staff sales organization, and functional sales
organization. Out of these which one would you recommend for the sales force
for Wipro Laptops considering that you will be selling to both the B2B and B2C
segments? Please justify your recommendation as well.
b. The
common methods of compensation are straight commission, straight salary,
drawing accounts, and salary plus commission plan. Which of them would be used
by you as the VP sales for the sales team selling Wipro laptops and why?
IT Security and Risk
Management
1. On
Feb. 28, 2018, GitHub—a platform for software developers—was hit with an attack
that clocked in at 1.35 terabits per second and lasted for roughly 20 minutes.
According to GitHub, the traffic was traced back to “over a thousand different
autonomous systems (ASNs) across tens of thousands of unique endpoints.” What
type of attack was this and how should be the countermeasures for such attacks?
(10 Marks)
2. The
objectives of an IT security policy is the preservation of confidentiality,
integrity, and availability (CIA) of systems and information used by an
organization’s members. Explain the various aspects of designing a
comprehensive security policy with respect to the CIA triad. (10 Marks)
3.
Friends Credit Union (FCU) is a federally chartered and insured credit union
offering financial services for over 60 years. As a non-profit financial
cooperative. it is owned and operated by its members. With over 6400 million in
assets and over 51,000 members. FCU's mission is to operate in a financially
sound and competitive manner to ensure long-term financial stability while
safeguarding member assets. The landscape of organizations across the globe and
the way business is conducted has changed dramatically over the last decade.
New technologies have added tremendous efficiencies and methods for
communicating, and corporations have benefitted from these innovations.
However, there have been disturbing increases globally in the number of attacks
through criminal activities - be it cyber or onsite infiltration. FCU
recognized that adhering to regulatory compliance does not always equate to security.
In an effort to provide world-class service. as well as to ensure confidential client
information remains secure, FCU contracted independent remote and onsite social
engineering assessments. Understanding that the modem criminal preys on the
human element as a weakness. Common undercover ploys were developed and
executed so determine the organization's susceptibility to potential
exploitation. The results identified vulnerabilities within the organization
and revealed the need for corporate wide security awareness, crucial to mitigating
future risks. Onsite and remote social engineering engagements examined the effectiveness
of the existing education and awareness programs, challenging the security posture
of the institution's workforce. The security risk assessment methodology Involved
four phases, each phase conducted by a certified security analyst.
(1)
Reconnaissance
(2)
Analysis
(3)
Penetration
(4)
Reporting
The
engagement objective was to infiltrate the corporation and access confidential information
through phishing attacks and onsite intrusions. Based on the success rate of achieving
the objectives, FCU received a performance report for both of the social engineering
risk assessments.
a.
Explain the need for social engineering attack preparedness of any organization
and the possible impact of being ill prepared for such an attack. (5 Marks)
b.
Explain the 4 phases involved in the security risk assessment of FCU in the
above case. (5 Marks)
Managing Business Process
Outsourcing
1.
Describe the conceptual model of BPO strategic partnering with reference to the
following: (10 Marks)
a.
Readiness for outsourcing
b.
Selection of an appropriate BPO partner
c.
Tender negotiation
2. A
strategic partnering is the formal alliance between two organisations. It is formalized
by a contract where one organisation uses the services of another organisation
to fulfil its objectives. Outsourcing is one form of strategic partnering. With
help of suitable examples explain the strategic partnering and its planning framework.
(10 Marks)
3. A
leading healthcare BPO company based out of Gulf approached NayaBPO with a requirement
to improve their BPO process. The customer's BPO division handles over a million
customer calls every month, but their customer satisfaction levels were plummeting
downwards. Even their CSAT was as low as 47%. Since the customer was a part of
the healthcare industry, it was unacceptable for the company to find a low level
of satisfaction from their customers. NayaBPO's role was to nail down the
causes for the low CSAT levels and then to provide a customized BPO solution
that would help the company's performance to soar. At the onset of the project,
the BPO team at NayaBPO decided to dissect the problem and get to the root
cause. Through a detailed analysis, they identified some of the critical issues
in the process that were affecting the customer's BPO's performance. The following
were the requirements of the customer:
There
was a linguistic and cultural mismatch between the BPO's personnel and the client's
customers. The client's customer base was native Arabs while the BPO employees
of the customer (5 male agents and 5 female agents) were not native Arabic speakers.
This language barrier made it difficult for the employees to effectively address
the culture-specific requirements of the customers There was a critical need to
align the BPO support team with the standard processes that govern BPO
functioning. The BPO team also required intensive training in BPO platform
management
The
BPO's turnaround time lagged over a period of 7 days in contacting their
customers after discharge
The
support BPO team worked only 5 days a week (Monday to Friday) and only between
9 am to 5 pm. This posed a serious limitation for the customers who wanted to contact
our client
The
customers wanted to make sure that they were talking to an Arab agent and would
ask the BPO employees for their last name
Female
patients of our client would submit contact numbers of the male members of their
family instead of their own
The
customer reach percentage was less than 2%
After
identifying the unique problems that were affecting our client's BPO, they deployed
one their best teams to implement a customized BPO platform. NayaBPO's skilled
BPO team refurbished the entire BPO process of the customer by adopting the following
measures:
1. BPO
Service Timings: they increased the support time span by a period of 4 hours. Next,
they made the support center available from 7 AM to 7 PM. To match the working
week of UAE, they decided to change the work days of the BPO to Sunday to Thursday
instead of Monday to Friday. Multiple shifts was also introduced to meet the time
demand with WFM.
2.
Local BPO Agents: they hired a team of native speaking Arabs to eliminate the
cultural gaps.
3.
Support Infrastructure: they enhanced the infrastructure for the customer's BPO
center and included best-of-breed voice, email and internet facilities. This
helped in substantially reducing the turnaround time of the BPO team.
4.
Value Added Support Services: they also offered a host of value added services,
such as the following:
they
extended the 24 hour call support for excess processing requirements during
peak hours
The
BPO agents were given customized 'Last Names' to suit the caller's country
The
DID number was masked based on the caller's country
The
BPO agents were given 20% hand-outs
Culture
specific provisions were specially created to record rebuttals from the objections
raised by the male family members of female patients
The
BPO process of the customer was continuously improvised and enhanced based on
Lean
and Six Sigma methods
The
database of the customer was always kept up-to-date
The
BPO application was rectified periodically
Within
a short time span of just 2 months, they were able to present the following results
to our customer. From an unsatisfactory 47% the CSAT galloped to a whopping 85%
- 87%.
The
turnaround time was improved by 24%.
a.
Which mode of operations (On-shore/Off-shore/ Near-Shore) would be best suited
to the current problem in your opinion? Justify your answer while comparing the
3 modes in the current context. (5 Marks)
b.
List and describe the challenges, which are unique to industries such as
Healthcare while outsourcing? (5 Marks)
Digital Payments
1.
Explain briefly the future of mobile payment as the Electronic Payment system.
(10 Marks)
2.
Explain the role of various digital platforms in Digital Payment. (10 Marks)
3. The
Indian payment ecosystem has undergone a paradigm shift in recent years,
especially in the past two years with the Covid-19 pandemic forever changing
how users transact. The estimates show that 2 out of 5 transactions1 are
digital today amounting to approximately US$3 trillion2. The combination of
bank account penetration through the Jan Dhan Yojana program3 with 440 million
bank accounts opened so far, 1.25 billion Aadhaar-based unique identification
numbers enabling KYC, over a billion mobile devices and low-cost internet accessed
by more than 750 million users have acted as the foundation for the relentless growth
in digital payments, collectively called the JAM trinity (Jan Dhan, Aadhaar,
Mobile) has led to the rapid expansion of digital payments in India.
a.
Discuss some of the key factors which have revolutionized digital payments in
India (5 Marks)
b.
Discuss advantages and disadvantages of digital payments system. (5 Marks)
Procurement Management
1.
Tesla is coming up with a new facility in India and are in the process of
designing their sourcing strategy as well, to identify their suppliers for
their components. As a procurement manager of Tesla
a.
Highlight the step by step purchasing and supply procedures you will make?
b.
Bring out the supplier selection criteria for components procurement, you would
design as a procurement manager for the upcoming plant. (10 Marks)
2. A
large mobile manufacturer wishes to expand its facility to increase production.
But before proceeding with the plan, they wanted to understand the cost
implications and hence wanted to prepare a detailed spend analysis. You are
given the task to prepare the spend analysis and list of background information
and performance indicators/metrics. Also bring out the Total cost of ownership
criteria before and after expansion. (10 Marks)
3. a.
You have been appointed as the head of the supply chain operations of a global
pharma company headquartered at Switzerland. Their regional distribution
centres are located in Asia, The US, Africa and Australia. You have been asked
to give detailed report for managing its global logistic system. Please draft a
report. (5 Marks)
3. b.
For the above scenario, also suggest the preferred Incoterms to be followed for
its exports. (5 Marks)
Total Quality Management
1.
“Partnering with suppliers to develop deep, mutually beneficial relationships
over the long-term is frequently cited as a means by which to lessen that risk
and develop true supply chain excellence”. Discuss this statement with relevant
examples. (10 Marks)
2.
Performance measurement is considered to be a vital factor of the total quality
management efforts of an organization. Discuss the concepts of performance measurement
and its objectives. (10 Marks)
3. An
auto manufacturing organization receives 10,000 bearings from its supplier. The
quality control inspector will inspect 28 of them. If there are 0, 1, or 2
defective bearing, she can accept the delivery of the shipment. But if the
sample contains more than 2 defectives, she will reject the entire lot.
a.
Discuss the quality control procedure the quality inspector has adopted. (5
Marks)
b.
What are the four parameters of an OC curve? (5 Marks)
Strategic Financial Management
1. The
capital structure of Orient Ltd in book value terms is given below:
TABLE
BELOW
Equity
shares (30 million shares, Rs. 10 par) Rs.300 million
11%
Preference shares (1.5 million shares, Rs.100 par) Rs.150 million
8 %
debentures (1.5 million, Rs.100 par) Rs.150 million
Total
Rs.600 million
Market
price of equity share Rs. 100
Market
price of preference share Rs. 90
Market
price of debentures Rs. 90
The
expected dividend per share is Rs. 4 and the dividend is expected to grow at
the rate of 10 percent. Preference shares are redeemable after 10 years and
debentures are redeemable after 5 years. Compute the average cost of capital at
market value assuming a tax rate of 30 percent.
(10
Marks)
2.
Ramesh and Suresh have been managing their family business well for the last 5
years. Now the two brothers decide to expand the business and have hired you
(merchant banker) to help them with their IPO process to raise funds from the
market by offering a 30 percent stake. With your vast experience, you did an
excellent job and the IPO was a success. Being a family-managed business, they
did not have a dividend policy, but now Ramesh feels they should pay a high
dividend and Suresh feels the profits should be retained in the business. The
family has approached you for advice. You are required to make a presentation
explaining the relevance/irrelevance to the new Board. (10 Marks)
3.
Company Simpson is contemplating the purchase of Company Wilson. Managements of
both companies have suggested two alternative proposals for exchange of shares
as indicated below:
Alternative
1 - In proportion to the earnings per share of two companies
Alternative
2 - 0.5 share of Simpson Ltd for one share of Wilson Ltd
The
details of both the companies are given below:
Simpson
Ltd Wilson Ltd
No. of
shares 3,00,000 2,00,000
Market
price per share ₹30.00 ₹20.00
EPS
₹4.00 ₹2.25
You
are required to:
a.
Calculate the total earnings after the merger under both alternatives and the
number of shares (5 Marks)
b.
Show the impact of EPS on the shareholders of Simpson Ltd under both
alternatives (5 Marks)
Capital Market and Portfolio
Management
1.
What distinguishes marketable financial instruments from the non-marketable
financial instruments. Support the comparison with an illustration (10 Marks)
2.
“Stock markets are more efficient and less predictable”. Comment on and justify
your answer (10 Marks)
3. An
analyst calculates the expected return of the two stocks in comparison to the
particular market return, as
Market
Return Stock Z Stock Y
5% 3%
10%
20%
25% 20%
a.
Calculate the beta of the stocks (5 Marks)
b.
What would be the expected return of the two stocks in case there is equal
chance of market return to be 5% and 20% (5 Marks)
Lean Six Sigma
1.
List the various activities of DMAIC along with tools for conducting business
process improvements for any 1 manufacturing organization. Make a list of any 5
process audits that can be used in a car manufacturing company and explain at
least 2 such audits. (10 Marks)
2.
Imagine yourself to be a six-sigma project leader in quick service restaurant.
Create a fishbone diagram for the problems (any 5) being faced by any quick
service restaurant order taking counter and explain the steps involved in the
Failure Mode Effective Action (FMEA) with an example for each step. (10 Marks)
3. A
large retail bank in Indian is looking to hire staff for expanding operations.
Many hiring managers have grumbled that the HR dept. is not recruiting staff
fast enough and HR director has been informed by top management to improve upon
the hiring process. HR director came to know that you and few other staff
members have completed a Lean Six Sigma course and he/she appoints you as the
team lead to analyze the recruitment and hiring process. The HR department does
the sourcing of candidates themselves and only occasionally works with external
recruitment agencies on an ad-hoc basis. The Bank does not have a HR IT system
to manage the hiring process. Email is the main means of communications.
a.
Relate your understanding of how a new staff member is recruited from the time
when a hire request is received by HR to the point when the employment contract
is signed by the selected candidate using the SIPOC diagram for a typical
recruitment process as an example. (5 Marks)
b.
Mention any 5 points of difference between verification and validation with
examples for each. (5 Marks)
International Banking &
Foreign Exchange Management
1.
Your company is planning to expand its operations to other countries. CEO has
contacted an international bank to understand that how it can help them to
expand the business to other countries. Assume yourself in the role of bank
manager. Your job is to explain the CEO about product and services offered by
your bank for foreign trade? (10 Marks)
2. An
Indian import export house has a currency exposure to 10 million GBP. Assume
that GBP is not directly quoted against INR. The current spot rates are USD/INR
= 79.97 and USD/GBP =0.85. It is estimated that GBP will depreciate to 0.89
level and Rupee to depreciate against Dollar to 83. The Forward rate for
December 2022 USD/GBP = 0.88 and USD/INR 82.52. Given that the actual spot rate
on 30 December 2022 was USD/YEN = 0.86 and USD/INR = 79.99, what hedging
decisions an Indian company should take? (10 Marks)
3.
Open currency position is subjected to exchange rate risk. Suppose you are
doing training in the treasury department of bank. The manager has asked you to
prepare report on the following:
a.
Position limits on a currency that a dealer can carry during regular trading
hours.(5 Marks)
b.
Position limits on a currency that a dealer can carry over to the next day up
to this limit. (5 Marks)
Retail Banking
1.
“Traditional retail banking is at inflection point (point of change) which has
been possible due to emergence of new distribution channels and adoption of
disruptive innovation in terms of products & services and extensive use of
technology”. Comment on above statement in context of Indian retail banking
with appropriate instances/examples. (10 Marks)
2.
Under Banking Regulation Act of 1949, RBI has extensive powers for licensing, supervising
and controlling banks. Banking industry is highly regulated. Explain the objectives
and need for regulation of banks. (10 Marks)
3.
Good & efficient Customer Service is the cornerstone for development and
growth of banks. Every bank is championing this cause and finding ways and
means to provide “customer delight”, which is one-step ahead of good customer
service. Consumer Protection Act (COPRA) 2002 is a step in this direction of
providing basic rights of consumers.
a.
What is customer delight, explain with help of an example? (5 Marks)
b.
Enumerate the different provisions of COPRA and Consumer Protection Bill of
2019. (5 Marks)
Insurance & Risk
Management
1. If
Mr. Mehta is an Insurance Advisor and in month of December month at closing of Year,
he is consulting to a HNI Family for protection of Rs. 50 Crores of their
Wealth Protection including Assets of their Family & Business from next
upcoming year. How come Marketing of Insurance by Mr. Mehta can be treated as
Production? Kindly Justify (10 Marks)
2. If
a Family in Pune City and a MSME Business Man at Mumbai are availing LIFE &
GENERAL INSURANCE. In such case, what could be the peculiar features the
observed for Insurance on common platforms at Pune & Mumbai? (10 Marks)
3. a.
How one can identify the respective Loss Exposures in Risk? (5 Marks)
3. b.
In case if Mr. Ramesh is having Rs. 10 Lakhs as HEALTH Insurance Cover as
equally divided through 2 Health Insurance Companies, i.e. Oriental Insurance
CO. & STAR Health Insurance CO. Suppose Mr. Ramesh gets Hospitalization
along with small Surgery, which costs him Rs. 400,000 for 10 Days
Hospitalization. In this case, from which Company Mr. Ramesh should file his
Health Insurance Claim? (5 Marks)
Financial Institutions and
Markets
1. “In
the twenty-first century, many aspects of technology have become a blessing.
One such blessing is the ‘depository’ system which is the electronic mode of
holding securities.” In the light of the above statement, explain the various
functions performed by depositories in the stock market. (10 Marks)
2.
“Risk management is undertaken by all players within the financial services
ecosystem, including investment managers, investment banks, retail banks, and
insurance companies, among others.” Explain the concept of risk management and
strategies used by the financial service companies.” (10 Marks)
3.a.
Manu is a broker at an insurance firm and has a good understanding of various
instruments sold in the Indian insurance Markets. She is now curious about the
products sold under the non-life insurance policies and the constituents who
will help a client in this process. You are therefore required to help Manu
understand various non-life insurance policies. (5 Marks)
3.b.
Rama just started her handmade soaps and is now starting a new project of
handmade lotions and perfumes for which, she needs a huge amount of capital.
Her friends suggested she approach Venture Capitalists for her capital
requirements. In the light of the above case, explain to Rama the process of
Venture Capital and the stage of funding involved in Venture Capital Financing.
(5 Marks)
Performance Management System
1.
Skyfirst Airlines is a low cost domestic airline in India and is a five year
old company. You are the HR Manager of the company and need to prepare a 360
degree questionnaire for the position of ‘’ground staff at the airport’’. (10
Marks)
2.
Yash Financial Services is a financial solutions company with various products
like mutual funds, loans, fixed deposits, etc. Prepare an appraisal form using
the graphic rating scale for the position of “Recruitment Executive” in Yash
Financial Services (10 Marks)
3.
Using ‘’cost effectiveness’’ as the theme, prepare two SMART each for the
following profiles:
a.
Production Executive at a manufacturing company (5 Marks)
b.
Dispatch Executive at a Logistics company (5 Marks)
Compensation and benefits
1. Analytics world
is a newly setup IT firm. This organization was established by information bay
business group as part of its recent diversification exercise. The group
company has appointed you as an HR manager of this newly setup IT firm. First
assignment given to you is to identify the special groups in Analytics world
and decide how to compensate them? Accordingly, identify the special groups
that would be working for Analytics world and decide how you are going to
compensate them?
2. H & H is a
fashion house in India. The company is a well-known brand in the Indian market.
The company is dealing with all-inclusive fashion, however, due to tough
competition, the company is facing a problem of high employee turnover. Company
is not able to retain the talent. You are heading the HR department of H &
H fashion since last three years and after looking into the problem of low
employee retention rate, you found that most of the employees are choosing to
join the competitor’s organization due to attractive benefits provided to
employees benefit program in your company. State and explain the different
employee benefits that you will provide under the revamped employee benefits
program?
3. Filmy head Ltd
is a movie production house based in India since 2007. Since its inception,
which is 25 years ago, the company has not considered revision in compensation
and benefits program. This has led to Company’s loss in terms of quality human
resources. On its 25th anniversary, company is considering the
revision of pay now. In this background, answer the following:
a. Explain how
will you undertake job analysis?
b. Explain the
importance of job evaluation in this context.
Organization culture
1. Please outline
the relation between organizational culture and organizational structure.
Explain the steps for creating organizational culture. Describe six socialization tactics?
2. Discuss the
practices that can be used by an organization to create an ethical
organizational culture. What is a positive organizational culture? Explain.
3 a. How do
effective leaders help in cultural transformation? Discuss various aspects of a
successful organizational. Please give an example.
3 b. What is the
linkage between organizational culture and business strategy? How can ethical
culture can be developed through formal and informal systems? Discuss.
Manpower planning
1. What is the
final step in human resource acquisition? Discuss its significance.
2. Career anchors
play vital role while deciding the career choices. Give your inputs and explain
in detail.
3. Human resource
is a valuable asset of the organization. The success or failure of the organization
depends upon the efforts put in by the human resource.
a. Why do you
think performance appraisal is important?
b. How will you
encourage good performance of employees in your organization?
Strategic HRM
1. As
the assistant to the HR manager of Banking firm, one of your jobs is to help
managers get ready to interview candidates. You and the manager decide to
ensure that the process of selecting the candidates which is a negative
approach to eliminate the unwanted candidates needs to well-planned so you and
the manager list out the well-defined selection process in order to ensure that
the best candidate is selected from the pool of candidates who has applied for
the position. (10 Marks)
2. As
a HR, head of the small IT organization. One of your web developers schedules a
one to one meeting with you, and during the meeting, the developer she says
that she doesn’t see any career growth for her in the organization. As a
result, she confides that she is planning to leave the organization as soon as
she can find another job. She is one of the best developers you have and your
organization cannot afford to lose her. At the same, you get an idea that rest
of the employees also have the same views. Which forces you to take immediate
actions to develop retention strategies for your IT firm. (10 Marks)
3. As
a Senior HR Executive with extensive experience in employee handling you have winded
up a meeting with Ms. Manisha (one of your six employees), who gave you some disturbing
information. She feels she is being bullied by one of her co-workers and is seeking
your advice on how to handle it. Ms. Manisha said that Ms. Mindy has been saying
“good morning” to everyone as she walks by their office but does not say it to
Ms, Manisha. Ms, Manisha also said that Ms. Mindy organized a farewell lunch
for one of your departing employees last week and did not invite Ms, Manisha.
She also told you of nasty things that Ms. Mindy tells other colleagues about
her. For example, last month when Ms, Manisha ran into Ms. Mindy at the grocery
store, Ms. Mindy told everyone the next day the medications that Ms, Manisha
had in her cart, which included medication for irritable bowel syndrome. Ms,
Manisha also showed you an e-mail that Ms. Mindy had sent blaming Ms, Manisha
for the loss of one of Ms. Mindy’s clients. Ms. Mindy had copied the entire
department on the e-mail. Ms, Manisha thinks that other employees have been
reluctant to involve her in projects as a result of this e-mail. Ms, Manisha
left your office quite upset, and you think you may need to take some action.
a. How
would you handle this situation with employee participation and involvement in
the organisation to ease the relation between Ms. Manisha and Ms. Mindy? (5
Marks)
b. In
order to deal with such situations what pro-active industrial relation policies
does organization need to undertake. (5 Marks)
GET BEST QUALITY SOLVED ASSIGNMENTS
VISIT WWW.SMUSOLVEDASSIGNMENTS.COM
Or Mail us at solvemyassignments@gmail.com
YOU MAY CALL US ON - 7506193173
WHATSAPP NUMBER- 9967480770
NMIMS
SOLVED ASSIGNMENTS
NMIMS
ASSIGNMENTS
NMIMS
MBA ASSIGNMENTS
NMIMS
APRIL 2023 ASSIGNMENTS
NMIMS
APRIL 2023 PGDBM SOLVED ASSIGNMENTS
NMIMS
MBA SOLVED ASSIGNMENTS
NMIMS
MBA PROJECT REPORT
NMIMS
PROJECTS
NMIMS
PGDBM ASSIGNMENTS
NMIMS
APRIL 2023 SOLVED ASSIGNMENTS
NGASCE
SOLVED ASSIGNMENTS 2023
NMIMS
PGDBM SEMESTR 1 SOLVED ASSIGNMENTS
NMIMS
UNIQUE ASSIGNMENTS
NMIMS
CUSTOMIZED ASSIGNMENTS
NMIMS
READY TO UPLOAD ASSIGNMENTS
NMIMS
ASSIGNMENTS SOLVED MBA
No comments:
Post a Comment