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Sunday, 5 September 2021

NMIMS DEC 21 SOLVED MBA ASSIGNMENTS 9967480770

 

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INTERNAL ASSIGNMENT APPLICABLE FOR DECEMBER 2021 EXAMINATION

 

Information Systems for Managers

1. Suthar Timber Merchants in Patiala, India, features a large selection of building supplies, including timber, fencing and decking, moldings, hardwood flooring, sheet materials, windows, doors, ironmongery, and other materials. The prices of building materials are constantly changing. When a customer asks about the price on fixtures, fittings, hangings, and other items, sales representatives consult a manual price sheet and then call the supplier for the most recent price. The supplier in turn uses a manual price sheet, which has been updated each day. Often, the supplier must call back Suthar's sales reps because the company does not have the newest pricing information immediately on hand. Assess how the use of ERP systems/ softwares can help the business improve their situation. Identify the cons of implementing the ERP solution/ software solution for Suthar Timber Merchants do to avoid a failure in the implementation.

(10 Marks)

2. Individuals now have unlimited access to health information and, as a result, they have become actively involved in improving their ealth. There are now close to 700,000 health apps that monitor a variety of health data - heart rate, blood pressure, sleep patterns, calories intake, physical activity, blood glucose, cholesterol levels, and several other parameters. This self-monitoring information is set to increase, get more accurate, and transform how healthcare will be delivered to the people. Cloud computing comes to the forefront here as it helps with storage of private and confidential patient data. It enables healthcare professionals and citizens/patients to access their data at any time and place. Health organizations use cloud computing to reduce costs, simplify management, and improve services in a safe and secure manner. Clinicians can be more flexible in their work as they are not confined to their office to access patients' health records. Healthcare professionals can also exchange information about a patient with their colleagues at other locations to inform or negotiate about possible medical options. Cloud services available to health and life science organizations today extend well beyond email and communications, meetings and collaboration. Hospitals and physicians are starting to see cloud-based medical records and medical image archiving services. The objective is to offload a burdensome task from hospital IT departments and allow them to focus on supporting other imperatives such as EMR adoption and improved clinical support systems. What are the advantages of adopting cloud computing in hospitals? Can introducing mobile devices for doctors in hospitals help? If so, how? (10 Marks)

3. The concept of the “smart city” has recently been introduced as a strategic device to encompass modern urban production factors in a common framework and, in particular, to highlight the importance of Information and Communication Technologies (ICTs) in the last 20 years for enhancing the competitive profile of a city. The demand for smart cities has increased in recent years.

a. In order to meet the demand of a smart city project in a country like India, with the help of any smart city project, describe some of the key elements for such smart cities. (5 Marks)

b. Mention the importance of smart cities and challenges in managing smart cities. (5 Marks)

 

Organisational Behaviour

1. In your current occupation, describe the top 5 abilities that help you perform your role effectively. Based on your analysis, justify with appropriate examples, why the abilities of an employee should match the job requirement. (10 Marks)

2. Is perception management applicable in current times when we are working from home virtually and not interacting personally with our coworkers and managers? Rationalize your opinion with steps and measures that help you manage the process. (10 Marks)

3. Nikita is a Change Manager with Nelson & Murdock. In the view of the way the business landscape is evolving with more reliance on technology, she intends to bring about many new initiatives which require employees to unlearn certain aspects and learn many new approaches. Many learning theories have been prevalent which organizations use from time to time.

a. If employees need to learn certain model behaviors demonstrated by leaders, which learning theory should Nikita select for faster results? (5 Marks)

b. How does learning through reinforcement bring about behavior modification in employees? (5 Marks)

 

Financial Accounting & Analysis

1. The net profit before taxes as per the profit and loss account, of Gaman Ltd is Rs 269244. With the given set of information, classify the given items as (operating / investing / financing), share the correct classification with logical reasoning

And calculate the cash flow from operating activities

TABLE BELOW

Loss on sale of asset                           95780

dividend income                                 26000

interest income                                   35000

finance cost paid on debentures         12000

gain on sale of investment                  45000

Depreciation on fixed assets              85000

Amortisation Expenses                       110000

(10 Marks)

2. Discuss the steps of performing trend analysis on the financial statements of any company.

Download the Balance sheet of any company of your interest from the open sources. Perform the comparative analysis of that Balance sheet and discuss your findings.

Hint to attempt: to choose a company from open source- type the name of the company in the web page.

Download the annual report as available, latest. Identify the relevant data, and then perform comparative analysis of Balance Sheet of the company

(10 Marks)

3. Mr. Akbar provides you with the following information-(all the transactions are separate and independent of each other)

 Started business with cash Rs150000

 Purchased goods for cash Rs 25000

 Sold goods to C on credit Rs 20000

 Paid salary for cash Rs15000

 Deposited cash into the bank account Rs100000

a. Identify the accounts being affected in the monetary transaction and Identify the type of accounts identified - real, personal or nominal (5 Marks)

b. Discuss the rule of passing the journal entry applicable here and pass the journal entry (Golden rule or transaction analysis, any of these rule/s can be taken as a base to justify the answer) (5 Marks)

 

Business Economics

1. What is Indifference Curve, explain with the help of diagram and also explain its properties. (10 Marks)

2. Consider the demand for a good. At price Rs 4, the demand for the good is 25 units. Suppose price of the good increases to Rs 5, and as a result, the demand for the good falls to 20 units. Calculate the price elasticity? (10 Marks)

3.a. Two goods have a cross-price elasticity of demand of +1.2 (a) would you describe the goods as substitutes or complements? (b) If the price of one of the goods rises by 5 per cent, what will happen to the demand for the other good, holding other factors constant? (5 Marks)

3.b. Calculate Marginal Utility and Average Utility from the information given in the below table: (5 Marks)

Quantity Consumed Total Utility

1                                  20

2                                  35

3                                  47

4                                  55

5                                  60

 

Marketing Management

1. Tesla Model 3 is planning to launch in December 2021 in India. As a Marketing Consultant explain the steps that you will suggest for the New Product Launch? (10 Marks)

2. Parle Agro makes its entry into the dairy segment with a premium and high-quality range of flavored milk products, 'SMOODH'. With disruption inborn in the brand's philosophy, SMOODH becomes the only flavored milk beverage in the global market to be available in 85 ml Tetra Paks and priced at only ₹10. Suggest a suitable promotion mix for the new launch. (10 Marks)

3. Read the case & answer the questions based on the case: Kia Motors announced that it has opened its first digital showroom in India, moving towards providing digitized services to its customers. The showroom is located in Prabhadevi which is one of the busiest hubs of Mumbai and is equipped with 3D configurators with a digital catalogue, a Heritage Wall, Digital Spec Boards and a media wall. The showroom is designed to display Kia’s current product portfolio with 3D configuration. The 3D configurator zone in the facility enables the customers to customize and design their favorite Kia cars and witness their intricate details. All the showcased vehicles will be equipped with digital spec boards to share all the relevant information about the product. The content displayed in the showroom is controlled directly by Kia India, providing greater transparency, a sense of security and reliability to the customers.

a. ‘The 3D configurator zone in the facility enables the customers to customize and design their favorite Kia cars.’ Based on this statement explain which type of targeting strategies is initiated by Kia Motors. Justify your reason. (5 Marks)

b. In your opinion, which segmentation strategy is adopted by Kia Motors? (5 Marks)

 

Management Theory and Practice

1. Can you do a SWOT Analysis of any 1 Indian company of your choice dealing in FMCG? (10 Marks)

2. MG Motors have been having a tough time from the time of their launch in India. They feel that there have been a lot of pilferages and wastage in their production and they need to sort it out as soon as possible. Also, the time taken to manufacturer one unit of their cars is extremely high as compared to global benchmarks. They have hired you as a consultant for the same? Can you explain the concepts of JIT and Lean Production to them and help them apply the same in order to reduce their troubles? (10 Marks)

3. Lemon Tree, a premium chain of hotels across the country has suffered tremendous losses during this pandemic and have hired you as a consultant in order to analyze the same

a. Can you explain Political, Economic and Social forces which have had an impact on the business? (5 Marks)

b. Can you also help them apply the contingency approach of Modern approach in order to face the pandemic effectively? (5 Marks)

 

Essentials of HRM

1. Assume you have to develop an HR plan for a new generation private sector bank having branches in major towns in India: What specific external factors would be important for you to consider. Why? (10 Marks)

2. Training programmes are helpful to avoid personnel obsolescence. (10 Marks)

3. Rohit Khurana accepted a new promotion as a manager with mixed feelings. He was proud of having his work recognized, but has some doubts about how he would like the new work. His former job as officer at Delhi Development Authority (DDA) involved regular contact with the general public, recoveries and processing their complaints, meetings with the press and image building. It was a high-profile job involving lot of exposure to media and publicity. With his job role he could build a good picture of DDA in the minds of the general public through advertisements, press conferences and television coverage highlighting the achievements of DDA in developing and constructing residential and commercial properties in and around Delhi. His new job in the administrative wing as manager was essentially a desk job, working with files relating to the applicants registered for various housing projects coming up in North Delhi area. Rohit missed the routine of his old office and the people he had worked with. He had a private office now fully carpeted and air-conditioned, but he felt he really did not have the necessary background for the job. When he submitted his first report on the housing project to the Director, it was nice enough and the Director suggested some changes that in fact meant that Rohit had really got off the track. The Director said not to worry, “We all have to learn a new job”. The more Rohit thought about it, the more he wanted to go back to the old job. But he hesitated for fear that he would be branded ‘a misfit’ by management and thus disqualified for any future promotions.

a. If you were Rohit’s boss, what could you do to rectify this situation? (5 Marks)

b. Could this situation have been avoided altogether? (5 Marks)

 

Business Communication

1. The pandemic has forced us to switch our homes to office spaces. Besides the advantage of comfortably working from home, this setup has posed a serious inconvenience of blurring the boundaries between working hours and personal time. Mails, phones and meetings at odd hours have devoured the personal boundaries. Like so many other people, Amaan is also a victim to this situation. As a single parent and a son to an ailing mother, he often is at the edge of breaking point due to this setup. Being the team leader, his major task is to communicate with the team members and coordinate between his team and the higher management. Most of his time is spent conducting meetings, explaining tasks to his team members, coordinating with the management and sometimes even communicating with the overseas clients which usually occurs at odd hours usually after midnight. This has been a continued practice for more than a year and a half. Amaan has decided to write a letter to the senior management to persuade them to make strict guidelines for employees, regarding the office communication, which should occur between 9am and 7 pm unless there is an emergency/ international caller to attend to. As Amaan, write a persuasive letter to the management (10 Marks)

2. Write a brief introduction about the communication etiquette to be observed in business writing and rewrite the given sentences following the communication etiquette a. You are not allowed to attend the conference as you did not register before the due date. b. All the employees can bring their wives for the Golden Jubilee Celebration of the organization. c. Two people attending the conference from our company will be the Asian Manager and the old accountant. d. An efficient salesman can easily convince his clients. e. Despite his walking disability, John is the most eligible candidate for the post. f. Do not expect a refund for returning the damaged goods. g. There are several errors in the mails drafted by you h. We need to recruit more manpower in order to complete the project within the given deadline. (10 Marks)

3. Mountains and Dunes a travel company created an attractive and illustrative brochure for its prospective customers. However, an insensitive content writer created the following content which was sure to crash the business. Come and explore the undiscovered India with us. We provide an excellent service to all those travelling with us. Our special customers staying in seven-star accommodations are treated as kings. If you are one such privileged customer, our staff will be available to you 24x 7. Men would fall in love with the adventurous treks and camps we provide. Mountains and Dunes cares about women and children too. It brings to you the freedom of cooking your meals anytime of the day in the state of art kitchens attached with every accommodation that we provide. So come enjoy and feel at home with Mountains and Dunes. Remember we choose the best locations for you. You will surely enjoy our services. Though our rates are a relatively high but it is justified with the class of tourists we cater to. Bag packers are not out clients. Remember- we are a class apart and so are our clients. a. What are the supposedly inappropriate elements in the paragraph written by the content developer? (5 Marks)

b. How would you rewrite the paragraph if you were given the task of editing the paragraph? [Hint: arrangement of lines, use of proper language (5 Marks)

 

Strategic Management

1. You have been appointed as a Strategy Consultant to an International German luxury brand Philipp Plein wanting to enter the Indian market within the year. The luxury clothing brand offers high-end clothing for men, women and children. Which one of Porter’s Generic Strategies would you choose to be operational in India & explain the reasons in detail behind your choice of strategy? Once the strategy has been chosen, explain the categories of customers you would target alongwith the price points? (Please assume that Covid-19 pandemic is over). (10 Marks)

2. An International MBA University by the name of INSEAD located in France wishes to enter India to set up a campus. Conduct a PESTLE analysis for INSEAD in India & suggest whether INSEAD should enter India or otherwise. (Please assume that Covid-19 pandemic is over). (10 Marks)

3. You are the CEO of a US based automotive major Ford motors in India. Your company is facing tough rivals like Hyundai & Kia Motors. You have been operating in India since several years. During 2021, there has been a steady decline in your revenues & profitability. Your market share has also fallen from 4.69% to 3.31% during 2021. Your competitors are eating into your market share slowly & steadily during Covid-19 pandemic times. (Please assume that Covid-19 pandemic is over).

a. What turnaround strategies can you suggest to arrest the decline of revenues & profitability of your company? (5 Marks)

b. In your opinion, would it be considered appropriate to pursue a Joint Venture Strategy or should “Ford Motors” go it alone in India? If Yes, state your response with appropriate justifications & reasons & with which vendor? If No, state your response with appropriate justifications & reasons? (5 Marks) (Please assume that Covid-19 pandemic is over).

 

Business Law

1. Explain Lien under Contract Act, 1872 and Sale of Goods Act, 1930 along with respective examples. (10 Marks)

2. Please give two (2) judgments/orders where the National Green Tribunal has enforced rights or passed directions relating to protection of environment. (10 Marks)

3. Jane Doe is a software developer who is employed at a small boutique software application company. As part of her role, she is usually deployed at client sites for period ranging from 2 months to 1 year. Currently, her assignment involves working with a large conglomerate having interests in FMCG, Technology, Automobiles etc., who is the client of the company she is employed with. Therefore, she performs her job at the client site (i.e. the conglomerate company).

She has been working there for the past 6 months and her performance has been good but in the last 2 months she has found that few of the employees of the conglomerate company have during discussions have been hostile and offensive. She has been made to sit in office late despite of completing her job and she filling her time sheet. In fact on numerous occasions she has been yelled at. Further, the discussions during the meetings have veered and are covered with innuendos, which she felt unwelcome to be part of. In fact few of the employees had insisted on taking her out for a private dinner which she declined and thereafter her performance has been rated ‘below average’. Hence, she reported this to her employer who has brushed aside her concerns stating that the issue does not concern employees of the software application company in which she is employed and that this may be an excuse for her ‘below performance’ rating.

In light of the above circumstance, she has approached you for an advise on the following: a. Does the facts and the actions described above constitute harassment? If yes under which law? (5 Marks)

b. To whom can this harassment be reported and how should such reporting of harassment be dealt with? (5 Marks)

Operations Management

1. Explain in detail the various types of plant layout concepts that are available in operations management. Give examples on where each of these types can be employed respectively. Briefly explain which layout would be applicable for a Retail store format. (10 Marks)

2. List down briefly the various inventory management techniques prevalent in the industry. Discuss how some of these techniques would be applicable to a General Store in effective management of their inventories; i.e. grocery supplies, etc. (assume several inventories of your choice). (10 Marks)

3. A prominent caterer is planning to open up a mid-sized multi cuisine restaurant. Considering his expertise and knowledge in the food and beverages services, he is confident of getting into a full-fledged restaurant operation. You are required to suggest the team on the following points:

a. Suggest a site location for the restaurant, assuming it to be Metro city (you can assume a city of your choice). Give your reasons for the same (5 Marks)

b. What strategy would the restaurant adopt for an Aggregate Operation Plan of resources given a time frame of a year? (5 Marks)

 

Decision Science

1. Calculate the probabilities for the following statements as per the given scenario and draw the probability tree diagram also (Note: This diagram can be prepared in MS-Paint or manually). A study undertaken by the Rajan Supervisor of Elections in 2002 revealed that 44% of registered voters are ‘Dharwadi Yuth’, 37% are Rajmoti, and 19% are others. If two registered voters are selected at random, what is the probability that both of them have the same party affiliation? (10 Marks)

2. Calculate the correlation between pairs (recommended below) of the following variables and write interpretation for each correlation coefficient. (Note: For the following pairs, correlation can be calculated using EXCEL.) (10 Marks)

Recommended Pairs:

1. Correlation between ‘number of female migrants for work/ employment’ v/s ‘Number of male migrants for work/ employment

2. Correlation between ‘number of female migrants _ Education’ v/s ‘Number of male migrants _Education’

3. Correlation between ‘number of female migrants _ Business’ v/s ‘Number of male migrants _ Business’

4. Correlation between ‘number of female migrants _ Marriage’ v/s ‘Number of male migrants _marriage’

Table: State to state migration with reasons of migration as per census 2011.

Work/

employment

Business

Education

Marriage

Work/employment

Business

Education

Marriage

State _name

Females

Females

Females

Females

Male

Male

Male

Male

JAMMU & KASHMIR (01)

4,911

495

1,085

43,130

22,716

1,985

1,762

1,372

HIMACHAL PRADESH (02)

13,938

493

3,200

1,08,153

95,255

3,188

5,647

1,932

State _name

Females

Females

Females

Females

Male

Male

Male

Male

PUNJAB (03)

72,829

5,468

5,757

6,92,459

5,16,724

11,295

10,228

15,139

CHANDIGARH (04)

14,435

787

8,725

1,06,774

1,85,856

7,463

13,769

1,290

UTTARAKHAND (05)

25,691

1,733

7,717

3,64,698

2,65,536

6,530

19,304

4,913

HARYANA (06)

1,05,741

6,670

8,047

12,84,022

6,77,595

14,665

12,805

23,722

NCT OF DELHI (07)

1,19,575

7,610

23,224

12,01,945

18,14,435

39,051

73,391

15,654

RAJASTHAN (08)

49,392

4,192

13,275

12,88,934

3,29,428

9,374

18,313

13,810

UTTAR PRADESH (09)

91,265

14,578

12,649

20,52,928

4,35,014

19,473

36,835

30,907

BIHAR (10)

12,127

2,371

2,105

7,99,373

45,028

2,959

3,258

15,275

SIKKIM (11)

2,616

257

698

14,764

16,926

2,617

925

331

ARUNACHAL PRADESH (12)

8,260

1,104

599

18,962

41,110

8,613

928

319

NAGALAND (13)

4,420

921

1,103

15,307

28,567

9,993

1,783

471

MANIPUR (14)

419

267

321

5,378

1,804

1,801

520

185

MIZORAM (15)

1,795

209

361

2,522

9,918

1,009

446

424

TRIPURA (16)

6,795

143

149

17,502

15,891

955

283

578

MEGHALAYA (17)

2,726

403

1,878

25,469

17,727

4,407

3,025

4,418

ASSAM (18)

6,642

2,378

1,834

1,56,184

74,921

49,697

3,074

5,495

WEST BENGAL (19)

36,504

7,436

5,567

7,49,996

4,32,269

76,036

15,470

23,676

JHARKHAND (20)

31,154

4,061

5,872

9,84,464

3,83,816

16,094

15,672

25,101

ODISHA (21)

11,709

3,735

4,935

3,27,476

1,11,038

40,917

10,369

9,282

CHHATTISGARH (22)

29,610

1,843

3,160

4,01,947

2,69,311

11,213

7,196

11,436

MADHYA PRADESH (23)

52,026

7,859

9,221

12,87,527

3,86,776

15,609

22,575

27,460

GUJARAT (24)

75,552

18,865

5,722

6,28,473

10,46,192

1,23,091

12,864

17,928

DAMAN & DIU (25)

2,933

159

220

12,309

67,115

1,653

306

335

DADRA & NAGAR HAVELI (26)

2,588

220

181

19,950

54,455

3,247

451

957

MAHARASHTRA (27)

2,49,129

30,509

33,678

18,31,160

25,37,638

1,01,924

87,034

69,111

ANDHRA PRADESH (28)

49,670

7,898

10,847

5,33,544

2,31,471

37,079

13,104

24,790

KARNATAKA (29)

1,24,179

12,953

38,944

8,40,442

6,57,819

61,444

63,643

31,557

GOA (30)

8,838

1,149

953

45,854

64,852

6,212

1,716

1,661

LAKSHADWEEP (31)

59

7

234

118

2,200

19

340

29

KERALA (32)

24,874

1,219

3,195

1,02,255

1,29,875

6,970

6,758

19,709

TAMIL NADU (33)

43,823

3,271

20,435

3,73,292

2,19,262

14,181

38,727

21,732

PUDUCHERRY (34)

7,389

925

2,014

1,03,434

43,572

2,566

2,908

16,107

ANDAMAN & NICOBAR ISLANDS (35)

1,419

107

226

16,731

26,304

1,915

455

340

 

3.a. From the following uniformly distributed data scene calculate the probability w.r.t statement.

The weekly output of a steel mill is a uniformly distributed random variable that lies between 110 and 175 metric tons.

1. Compute the probability that the steel mill will produce more than 150 metric tons next week.

2. Determine the probability that the steel mill will produce between 120 and 160 metric tons

(5 Marks)

3.b. Draw the histogram separately (for Person, male and female) and write the interpretation. The following table shows the age group-wise total number of Migrants as per census 2011.

Age Group

Total number of

Migrant persons

Total number of

Migrant Males

Total number of

Migrant Females

0-4

1,89,62,713

98,34,738

91,27,975

5-9

2,09,17,565

1,09,59,506

99,58,059

10-14

2,38,76,335

1,24,25,108

1,14,51,227

15-19

2,92,02,399

1,26,83,733

1,65,18,666

20-24

4,68,55,749

1,31,97,283

3,36,58,466

25-29

5,05,67,231

1,30,45,214

3,75,22,017

30-34

4,64,20,105

1,21,34,009

3,42,86,096

35-39

4,51,14,917

1,20,60,030

3,30,54,887

40-44

3,81,61,379

1,09,00,143

2,72,61,236

45-49

3,31,51,742

97,04,026

2,34,47,716

50-54

2,57,83,138

79,40,152

1,78,42,986

55-59

2,13,54,664

61,61,754

1,51,92,910

60-64

1,97,49,108

54,01,736

1,43,47,372

65-69

1,38,28,278

36,87,082

1,01,41,196

70-74

96,96,149

26,62,421

70,33,728

75-79

48,34,573

13,41,572

34,93,001

80+

57,14,991

14,61,296

42,53,695

Source: D4 table, census 2011

Note: Here, Students may use EXCEL for the preparation of the Histogram. (5 Marks)

 

 

Business: Ethics, Governance & Risk

1. Identify a business (small/medium/large/proprietary/partnership/family/listed etc) that provides goods and/or services of any kind (FMCG, Education, Hospitality etc) and was impacted during 2019-20 or 2020-21 (any one year) due to Covid Pandemic. Identify and list the business challenges it faced (atleast three) and explain how the business managed the following three risks; Financial risk, Operational risk & Human Resource risk during the above-mentioned period. What strategies & initiatives did it deploy to address and overcome these three risks and survive/grow during the period (Answering that the business shut down is not an option). Connect and talk to people among your family / friends / neighborhood / your company / employer etc (10 Marks)

2. Your friend wants to blow whistle and has come to you for guidance. How would you advice her/him to help determine whether she/he has a greater obligation to the public or to his/her employer? Make a list of 4-5 tough questions that you need her/him to answer before she/he blows the whistle. Explain the purpose of each question. (You can pick a social/environmental or economic issue for whistle blowing) (10 Marks)

3 a. A sales representative for a struggling computer supply firm has a chance to close a multimillion dollar deal for an office system to be installed over a two year period. The machines for the first delivery are in the company’s warehouse, but the remainder would have to be ordered from the manufacturer. Because the manufacturer is having difficulty meeting the heavy demand for the popular model, the sales representative is not sure that subsequent deliveries can be made on time. Any delay in converting to the new system would be costly to the customer; however the blame could be placed on the manufacturer. Should the sales representative close the deal without advising the customer of the delivery problem? Discuss the pros and cons of the decision the sales representative chooses to take. (5 Marks)

3 b. You have studied Business Ethics in a structured manner in this program. Has it helped you with tools to better manage your decision making process as a business person? Explain in your own words. (5 Marks)

 

Research Methodology

1. You have been hired by a firm as a researcher to understand the consumer preferences for one of their product categories within a state in India. After going through the requirements, you realized that you need to discover various qualitative aspects of product preferences from the consumers. Hence, you decided to speak to some groups of consumers at various parts of the state to understand more about the given problem. The management approves your idea of interview and gave you a go ahead. Answer the following questions: Why do we conduct interview in research? Discuss about the structured and unstructured interview process. (10 Marks)

2. A major bank in the country wants to launch a new investment scheme. However, they are not sure whether it will be a success of failure among the consumers. To arrive at a conclusion, they may outsource the research activities to a well-known research firm in the city. The bank has asked the firm to submit a research strategy by the end of the coming week so that the bank can decide if it would be feasible for them to move further. Answer the following questions: What is the purpose of having a research strategy? Discuss the various research strategies that you know about. (10 Marks)

3. In a study among the college students in a tier I city in India, it was found that their ‘behavior’ can be predicted by understanding their ‘intention’, which in turn can be predicted by a host of other factors. All these factors can be grouped into three different variables like ‘attitude’, ‘subjective norms’ and ‘perceived control’. It was also found that these three variables impact each other.

a. Identify the dependent variable and the independent variables. Is there any mediator in the model? Explain in all the cases. (5 Marks)

b. Draw the conceptual model. (5 Marks)

 

Digital Marketing

1. Explain the four dimensions that determines digital presence of a company, with relevant examples. (10 Marks)

2. You are a local baker famous around 2kms radius of your establishment. Discuss the Business moments across customer journey path with TOOLS that you will be using to get your bakery famous across the whole city spanning 50 kms radius.

(10 Marks)

3. You run a fitness centre in a local area.

a. Write a Google AdWords Search Campaign for the same. (5 Marks)

b. Explain the keyword bidding strategy you shall be using for the same (5 Marks)

 

Marketing Research

1. A fast moving consumer goods (FMCG) company has an established cooking oil brand named “Good Life”. The company enjoys the second highest market share in this segment and is a familiar brand. The market leader in this segment has started offering 1 LTR pouch free with 5 LTR can which has increased the market share of the leader and has decreased the market share of “Good Life”. From a reliable source, the company under-stands that the current promotion of the market leader will be continued for the next 6 months. “Good Life” is contemplating a significant price reduction by offering 5LTRs of “Good Life” at the price of 4 LTRs. They feel that an additional 1 LTR pouch on the 5LTR can would incur cost of production, packaging and the transportation cost of the free pouch, though it already offers a 1 LTR pouch in the market. Some executives in “Good Life” feel that the customer may find a free 1 LTR pouch with the 5 LTR can more attractive and value for money than the price reduction. The question in front of “Good Life” is whether to offer a 1 LTR pouch free with a 5 LTR can OR reduce the price of the 5 LTR can to the Price of 4 LTRs. The company has appointed a market research (MR) firm to find out which option they should adopt. Which research design should the MR firm use to arrive at an answer to this problem? How should be this research design implemented? (10 Marks)

2. A leading car manufacturer wants to measure the customer satisfaction of current cus-tomers towards the annual maintenance service of the vehicle by its designated service stations. Design a questionnaire to measure customer satisfaction towards the service of-fered by the designated service stations. Measure the different aspects of the service from the intimation of the service requirement till final delivery and feedback including all aspects of the service. Use appropriate questions and scales in the questionnaire so that the overall satisfaction towards the service station can be derived. (10 Marks)

3. A high end SUV from U K has been launched in India. The vehicle is targeted at well educated, upper class, premium customers with a sophisticated life style who enjoy high technology, great driving pleasure and the pride of owning a premium vehicle. The company is planning to launch a new television advertising campaign in January 2022.

a. As a media research consultant, what media strategy will you suggest so that the campaign can reach maximum target audience? (5 Marks)

b. Once the ads are aired on Television, the recall and recognition of the ads have to be tested on the next day of airing as well as after the completion of the first month. Which tests will you use to measure recall and recognition and how will you conduct it? (5 Marks)

 

Services Marketing

1. You are the owner of a retail chain. You currently have consumer durables, groceries and private label clothing range for kids, men, and women. The price point is low and the quality you offer is fantastic. You have more than eighty percent repeat customers. In most of the customer surveys that you have conducted with market research agencies have pointed this unique feature of your store. You have successfully operated your business in Delhi. You have about 15 stores operating across the state. During the last five years, you have spread your offerings to the other northern states, and you have seen a wonderful response. You are pretty encouraged, and you decide to take this down south. You have encouraged about twenty five percent of your best staff member to open the first store in Bangalore. (With a salary hike) They are your top performers. The vacant positions in the north will be filled up temporarily and the staff members deputed would be called back after 3 years from the start of the operation. The store opens as scheduled. The initial response is good, but within six months, you see a plethora of complaints coming in and customers are unhappy with their overall experience. Your cash counters seem to become empty with footfalls and profits coming down. This comes to you as a big shock as you had not expected this to happen. You are unwilling to give up and you need to understand why? Is it the mindset of the people, a consumer whom you have never encountered before, or is it the issue of training your people and re designing of your service offerings? But will you be able to turn this around? Do you feel that there is a difference in consumer mindset in the South vis a vis the North? Can you point some of them? What data do you need to reach to a conclusion and what steps should you take to plug the footfalls?

(10 Marks)

2. You have worked in the industry for a decade, and you are now fed up with the boring work environment around you. The entrepreneurial bug has bitten you and a food business is in your mind. There are numerous challenges, however. In your city, the working population is large enough to sustain the business, disposable incomes are high, and you feel that there is a niche offering that needs to be created for your restaurant, for example a Japanese or a Korean cuisine. The problem however with a niche is adoption to local tastes, preferences, and the biggest challenge of whether customer would be interested in them. The next big challenge would be for you to reach out to the right set of customers. This might take you some time, and your biggest fear is that the initial buzz that you may create at the start may not sustain after a point. Also, if you are successful, there may be copycats coming in. You are therefore considering a second alternative of ‘tiffin services’ to people around you. This may not have the glamour but will make you cash bells ringing from day 1 if your product is right. There may not any need for branding or the need to position yourself. It is a dilemma that you are facing. How would the service offering be different in case of a restaurant vis a vis tiffin service? (7Ps) and how would you plan to market the service offerings? (restaurant vis a vis tiffin service) (10 Marks)

3. Trail Blazers academy is a coaching academy, providing training, coaching, and counselling services for students. Their primary revenue source is from the coaching they do for medical and JEE. Established a decade ago, it is now a well-known brand, but faces sever competition from the crowded market of the coaching space. The quality of the students passing out are well know and many candidates are able to crack the JEE and medical exams. However, in the last couple of years, the company has tried to expand using the franchise model. This was possibly the best model available. But with tremendous amount of competition happening online and offline, the pricing model of the academy has changed. The fees for the course are on the brochure but is charged variably. There are no standardizations followed. Many of the franchisees charge whatever they want to, essentially to maintain a minimum threshold of students flowing into the organisation. Sometimes the center heads of the franchise, encourage existing students to bring in new candidates, there by incentivizing them. Some of the hard negotiators are able to settle down at a lower price point that what others are paying. In many cases, students were allowed just with a token money with more than the usual EMIs. Everything seems to be as per the flexibility of the center managers. While some of the franchises are happy, others are not. The location of the center, number of enrollments drive the pricing. The parents are unhappy with this mechanism and there are complaints floating in the social media about Trail Blazers. The franchises are incentivized on the total revenue they add to the parent group. Many of them therefore have started the recent practice of creating fake candidates, thereby making themselves eligible for more incentives. Trail Blazers have also realized that due to competitive pressure, they are unable to make good margins in the business and wants to expand their offerings. They are now planning to start a HR recruitment consulting firm. The CEO can drive this, because of his previous experience in this area. He also has a team, which is capable enough. The CEO has invited you, as a consultant. They are in a dilemma on whether they should use the Trail Blazers brand name to the recruitment consulting firm or use a new name. Trail Blazers sound to be a great name for the consulting firm and matches with the nature of work that they intend to do. However, many of the other managers opine that these two businesses are different and not related and therefore the brand extension is not suitable for the new offerings. Even if they use the same name, how would they position themselves? a. How do you price their services better? (5 Marks) b. Is venturing into a new service offering a sensible proposition for Trail Blazers? What are the potential benefits and challenges that you see as a consultant? (5 Marks)

 

Lean Six Sigma

1. ‘Six Sigma level is the benchmark for performance standard’. Explain the relevance of Lean concept in reducing elimination wastes to achieve process efficiency. Leverage your answer by giving suitable examples from the industry (10 Marks)

2. What is the significance of Control Charts in achieving Sig Sigma levels? Discuss how process control charts are used for monitoring and improving the quality levels in the organization. Explain with reference to a manufacturing organisation. (10 Marks)

3. Assuming yourself as a strategic employee of an Educational Institute who has learned the relevant concepts of Operations Management & Quality Management, consider the following scenario. The management wants to consider implementing the best practices in the industry to match up to the premier educational institutes in the country. You are required to consider and suggest the following for the implementation:

a. Suggest the composition of the team for implementing the management instructions. (Mention the nomenclature of hierarchy as in the Six Sigma process and assume your role in the implementation process) (5 Marks)

b. Suggest the initiatives that can be employed for improving the practices in the organization for achieving process excellence. (5 Marks)

 

New Product Development and Managing Innovation

1. You are appointed as the Product Manager for ITC Limited in the FMCG Division. Considering the increased consumption of Dairy products and many new entrants in this category into the market, you are tasked to work on introducing at least 2-3 “Dairy Products” under the “Aashirwad Brand” name in the coming year. Explain in detail the steps for developing the new products and introducing the same in the existing market. (10 Marks)

2. The Coronavirus Pandemic has sensitized a vast majority of consumers towards hygiene and building immunity. It had an impact on the way consumers shopped with online shopping gaining prominence. Digital technology was put to best use by companies coming up with innovative methods to reach out to consumers. Please identify any such innovative product or process that was introduced during the pandemic. Explain how this innovation helped the company gain competitive advantage. Also explain the different types of innovations and on basis of technology and market how you would map this innovation. (10 Marks)

3. The Adolph Coor’s Company of Colorado was holding largest market share in 1980’s. They were immune to any new entry in the market as their position was safeguarded by the strong customer pull and loyalty, and strongly believed their customer segment is attached to their quality and taste. However, a new brand in the lighter Beer category made inroad with Miller Lite brand and other brands started challenging the Coors supremacy in California market with their lighter Beer brands. Eventually The Coors had to give in to threat of competitors presence and abandon their one product tradition by introducing a Low- calorie light Beer.

a. What kind of strategy was the company pursuing? (5 Marks)

b. What all was required by company to get into new product development in this case? (5 Marks)

 

World Class Operations

1. The concept of TPM is fundamental in achieving world class standards in operations. In this reference how TPM measures are implemented in a manufacturing company? (10 Marks)

2. What do you understand by quality standards? Give reference to Six Sigma Quality standards in your answer. (10 Marks)

3.a. The objective of the current day firms is to deliver world class products. Explain the statement with special reference to achieving environmental standards in operations. (5 Marks)

3.b. Pick up a firm of your choice from the Indian fast moving consumer durable industry and briefly explain how the firm has successfully implemented the principles of World Class Manufacturing. (5 Marks)

 


 

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